At BPTP, it is our aim to establish ourselves as the most trusted and admired real estate company in the country. Our vision is not limited to becoming the most successful company in the sector, but to become the obvious partner of choice in the process. We are constantly striving to gain the trust and confidence of the people we work with and the people we work for. At the core of our organization are a set of guiding values. It is our mission to embody each of these values in our functioning, constantly.
Customer Handling-, Emails & Calling.
The role holder will be responsible for responding to customer queries and complaints over the phone, though emails with the objective of efficient resolution to establish the reputation of the BPTP as a customer focused Organization.
1. Address queries and complaints of customers over the phone, through emails, letters, face to face in a timely and effective manner.
2. Respond to emails and letters from customers regarding queries, in a timely manner.
3. Collect and communicate customer feedback in a timely and efficient manner.
4. Maintain and update the database with information on the nature of queries and status of resolution.
5. Update customers on the status of their queries and complaints in a timely manner.
6. Record all customer complaints / issues received and resolved.
7. Coordinate with the back-end Customer Care team for seeking information on the issues faced and inform the customer on same.
8. Coordinate and follow-up with other internal Departments, if required, for obtaining relevant information for resolution of queries of customers.
Excellent Communication skills.
BPTP Limited, 28, ECE House,
Ist Floor, KG Marg, New Delhi – 110001,
Nearest metro station – Rajeev Chowk (Exit Gate No.4).