Company :Tech Mahindra
Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, Associate/Senior Associates and the Society to Rise™. We are a USD 2.7 billion company with 84,000 professionals across 49 countries, helping 540 global customers including Fortune 500 companies. Our Consulting, Enterprise and Telecom solutions, platforms and reusable assets connect across a number of technologies to derive tangible business value. We are part of the USD 16.2 billion Mahindra Group that employs more than 155,000 people in over 100 countries. The Group operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, information technology and vacation ownership.
Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests.
Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.
Specialists require an intimate knowledge of the products or services being sold, great communication skills and sales experience.
The ability to cross-sell products is also essential and customer service is required.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Determines requirements by working with customers.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
Excellent Communication Skills in English & Hindi/ Proficient in North Indian Hindi Language.
Typing Skills minimum 30 WPM with 85% accuracy & Basic System Navigation Skills, Ability to write, read and speak English to suit business need, Decision Making, numerical ability & logical reasoning, Troubleshooting, Customer Focus and Being Attentive.
Tech Mahindra – Ohri towers,
Sebastian Road, Beside Centenary Baptist Church,
Near Clock Tower, Secunderabad.